FAQs

Can’t find what you’re looking for? Join our Discord Server to speak with our support team!

Authorization & QR Code

Q. Do I need two devices?

A. Yes, or an equivalent method for scanning the code from another screen.

Q. Why is AlphaSum a new device in my Telegram?

A. It’s a secure session enabling message reading.

Q. What if I already use Telegram Web on my phone’s browser?

A. You still need a separate interface (desktop, laptop, or a second mobile device).

---

Whitelisting Groups

Q. How do I add a group that isn’t showing up in the list?

A. Use the search function or confirm the group isn’t restricted by Telegram.

Q. Why can’t I whitelist a certain channel?

A. It may have privacy settings preventing external read access.

---

Summaries

Q. Why is my summary short or blank?

A. The chat may lack meaningful alpha or was highly spammy.

Q. Can I retrieve older summaries beyond the last five?

A. Not in the Free/Premium tiers; Pro tier may allow higher storage, but older ones are overwritten.

Q. Why are my filters not available?

A. Keyword/user filters are exclusive to Pro Tier.

---

Subscription

Q. If I hit my daily summary limit, can I buy extra?

A. You can either wait for the daily reset or upgrade your subscription.

Q. Can multiple Telegram accounts share a single subscription?

A. No, each subscription is tied to one unique Telegram user ID.

---

Technical

Q. Do I need to keep my phone connected for AlphaSum to work?

A. Telegram must be reachable. In practice, your account remains active even if the app is closed, but connectivity helps ensure timely message retrieval.

---

Miscellaneous

Q. Is an airdrop planned?

A. No official announcements; any future airdrop details would be communicated separately.

Q. Which languages are supported?

A. Currently English only.